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Refund Policy

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At Deekay’s VIP Projects, we aim to provide high-quality products and services that meet our customers’ expectations. This Refund Policy outlines the circumstances under which refunds, exchanges, or replacements may be considered.

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Physical Products (Books, Fragrances, Merchandise)

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We accept refund or replacement requests for physical products under the following conditions:

  • The item received is damaged, defective, or incorrect

  • The issue is reported within 7 days of delivery

  • Proof of purchase and clear evidence (such as photos) are provided

Where applicable, customers may be offered:

  • A replacement item, or

  • A refund to the original payment method

Please note:

  • Items must be unused, unopened, and in their original packaging

  • We do not accept refunds for damage caused after delivery or due to misuse

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Digital Products

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All sales of digital products (including eBooks, downloadable content, or digital resources) are final.

Due to the nature of digital content, refunds cannot be issued once access has been granted or the file has been delivered.

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Services, Events, and Bookings


All payments are processed securely through trusted third-party payment providers such as Paystack. We do not store or have access to your full payment card details. Third-party providers operate under their own privacy policies.

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Data Protection and Security

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For services, consultations, speaking engagements, events, or bookings:

  • Refund eligibility will depend on the specific terms communicated at the time of booking

  • Cancellations made within a reasonable notice period may be eligible for rescheduling or partial refunds, at our discretion

  • No-shows or last-minute cancellations may not qualify for a refund

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Processing of Refunds

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  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued via the original payment method

  • Processing times may vary depending on the payment provider or financial institution

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Your Rights


You have the right to request access to, correction of, or deletion of your personal information. You may also withdraw consent where applicable by contacting us directly.

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Non-Refundable Items and Situations

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Refunds will not be issued for:

  • Change of mind after purchase

  • Digital products already delivered

  • Services already rendered

  • Items returned without prior approval

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Contact Information

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For any questions regarding this Privacy Policy or how your information is handled, please contact:

Email: kosidoreen@gmail.com
Phone: 076 110 5891

Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page. Continued use of the website constitutes acceptance of the updated policy.

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